The full explanation
It takes consumer complaints and sends them to companies for a response. It also enforces laws that outlaw discrimination in consumer finance, provides financial education materials and works to make credit card, mortgage and other loan disclosures clearer.
An example
Gabriel's loan servicer will not answer him, so he files a complaint on the CFPB's website. The CFPB sends the complaint to the company for a response.
You will see it in…
- The CFPB's complaint website
- Ask CFPB answers
- The CFPB's homebuying guides and tools