The full explanation
In New York, the company cannot shut off service while a certified medical emergency exists. In Arizona, a customer who cannot pay provides documentation from a licensed medical practitioner every year. In Texas, the doctor calls the company and sends a written statement, and you enter a payment plan. In New York and Texas, the protection lasts a limited time.
An example
Carlos's mother uses medical equipment that runs on electricity. When a shutoff notice arrives, her doctor sends the company a written statement, and Carlos asks how long the protection lasts in his state.
You will see it in…
- Shutoff (disconnection) notices from the electric or gas company
- Your state utility commission's rules
- The company's forms for customers with medical needs
